Payment Policy

1. PRICE AND PAYMENT

The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct, errors may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full.

We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Delivery Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.

The prices on the website include VAT, but exclude delivery charges, which are added to the total price as calculated automatically in our shop.

Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation.

Once you have selected all articles that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. If you are a registered user, a record of all the orders placed by you is available in the “My Account” area.

Option 1: Direct payment (the buyer receives the goods at the seller’s address):
Step 1: Buyers find out information about the products or services posted.
Step 2: Buyers arrive at the sales address
Step 3: Buyers pay by cash, domestic ATM card or credit card and receive goods.

Option 2: Pay later (COD – delivery and collection):
Step 1: Buyers find out information about the products or services posted.
Step 2: The buyer authenticates the order (phone, message, email).
Step 3: Seller confirms Buyer information.
Step 4: The seller delivers the goods.
Step 5: Buyers receive goods and pay by cash, domestic ATM card or credit card.

Option 3: Transfer payment:
Step 1: Buyers find out information about the products or services posted.
Step 2: The buyer authenticates the order (phone, message, email).
Step 3: Seller confirms Buyer information.
Step 4: Buyer pays.
Step 5: The seller delivers the goods.
Step 6: The buyer receives the goods

Option 4: Online payment
You may use, as a payment method, the following cards: VISA, Mastercard, American Express, JCB , Union Pay.

To minimise the risk of non-authorised access, your credit card details will be encrypted. Once we receive your order, we request a pre-authorisation on your card to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made at the time your order leaves our warehouse.
Credit cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorise the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any Contract with you.

2. BUYING GOODS AS A GUEST

The functionality of buying goods as a guest is also available on the website. Under this type of purchase, only such data which are essential to process your order will be requested from you. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continuing as a non- registered user.

3. VALUE ADDED TAX

Pursuant to the prevailing rules and regulations in force in Vietnam, all purchases done through the website are subject to Value Added Tax (VAT).

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